Date: 04/08/2025

At Kluk Construction, your privacy matters. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website, social media, and services, including advertising through platforms like Facebook and Instagram (Meta).

1. Who We Are

Kluk Construction Ltd
Riverbank House, 1 Putney Bridge Approach
Email: info@kluk-construction.co.uk
Phone: 0 203 633 1757
Company Registration Number: 08232597

We are the data controller responsible for your personal information under applicable data protection laws.

2. What Information We Collect

We may collect the following types of personal data:

• Full name
• Email address
• Phone number
• Property or project address
• Details of your enquiry or project
• IP address and device/browser information (via cookies)
• Marketing interaction and preferences
• Social media profile data (if you contact us via Meta or respond to an ad)

3. How We Collect Your Data

We collect personal data when you:

• Fill in forms on our website
• Contact us via email, phone, or social media
• Submit your information via Meta Lead Ads
• Interact with our website through cookies and analytics
• Engage with our advertising (e.g. Meta Pixel tracking)

4. Why We Collect It (Legal Basis)

We use your data for the following purposes:

• To respond to enquiries and provide quotes (legitimate interest / contractual necessity)
• To deliver renovation and construction services (contractual necessity)
• To send marketing communications (consent or legitimate interest)
• To show targeted advertising on Meta platforms (consent)
• To analyse website traffic and improve user experience (consent via cookies)

5. How We Use and Store Your Data

Your personal data is stored securely, using encrypted systems and access controls. We do not keep your data longer than necessary for the purpose it was collected. Retention periods vary depending on the nature of your enquiry or project.

6. Sharing Your Information

We only share your personal data when necessary, and only with trusted third parties such as:

• Email and CRM providers
• Subcontractors involved in your project
• Advertising platforms (e.g. Meta / Facebook, Google)
• Website and analytics service providers

We do not sell or rent your data.

7. Cookies and Analytics

Our website uses cookies to:

• Provide basic site functionality
• Analyse site usage
• Serve personalised ads through platforms like Meta and Google

You can manage your cookie preferences when visiting our site. For more information, see our Cookie Policy.

8. Meta Advertising (Facebook & Instagram)

a. Meta Lead Ads

When you submit information via a Facebook or Instagram Lead Form, it is collected by Meta and shared with us. This data is used solely to respond to your enquiry or provide a quote. We do not use your data for any other purpose unless you give explicit consent.

b. Meta Pixel

We use the Meta Pixel to track website interactions and show you relevant ads. This may include remarketing or measuring conversions from our ads. You will be asked for consent to tracking cookies when visiting our site.

c. Custom Audiences

If you have submitted your details to us (e.g., via a form or past client interaction), we may use your email or phone number to create anonymised custom audiences on Meta for advertising. You can opt out of this at any time.

For more on how Meta processes your data, see Meta’s Privacy Policy.

9. Your Rights (Under UK GDPR)

You have the right to:

• Access the personal data we hold about you
• Request corrections or updates
• Request deletion of your data
• Object to processing or marketing
• Withdraw consent at any time
• Complain to the ICO (Information Commissioner’s Office): https://ico.org.uk

To exercise your rights, contact us at: [Insert Contact Email]

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in law, technology, or our services. The latest version will always be available on our website.